GospelVox

Terms & Conditions

Effective Date: 2 June 2026 · Last Updated: 2 June 2026

These Terms & Conditions ("Terms") form a binding contract between you and Codedu Software Technologies, having its registered office at COCO Group, Mukkadan Complex, Infopark Smart City Short Road, Edachira, Kakkanad, Kochi, Kerala 682030, India ("GospelVox", "we", "us", "our"), governing your access to and use of the GospelVox mobile application, websites, and related services (collectively, the "Platform").

By creating an account, signing in, or using any part of the Platform, you confirm that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy. If you do not agree, you must stop using the Platform.

1. Definitions

2. Eligibility

You may use the Platform only if you:

  1. Are at least 18 years old. The Platform is not directed at children under 18 and we do not knowingly create accounts for minors.
  2. Are legally capable of entering into a binding contract under your local law.
  3. Are not barred from using the Platform under any applicable law (including export-control, sanctions, or anti-money-laundering rules).
  4. Have not previously been suspended or removed from the Platform.

We may verify your eligibility at any time and may suspend or close your account if we believe these conditions are not met.

3. Account Registration & Security

3.1 Sign-in methods. You may register and sign in using Google Sign-In or Apple Sign-In. We do not store the password you use with these identity providers; we receive only the identification data described in our Privacy Policy.

3.2 Accurate information. You must provide accurate, current, and complete information and keep it up to date.

3.3 One person, one account. Each individual may hold only one User account and, separately, only one Speaker account. Creating duplicate, fake, or impersonating accounts is prohibited.

3.4 Account security. You are responsible for safeguarding access to the device and identity provider used with your account. Notify us immediately at support@gospelvox.com if you suspect unauthorised access.

3.5 Account roles. Some Users may also register as Speakers under a separate flow. Each role is governed by both the general parts of these Terms and the role-specific sections below.

4. Description of the Platform

The Platform allows Users to discover Christian Speakers and connect with them through chat or voice for spiritual consultation, prayer, counsel, and related Bible-based sessions. The Platform also offers Bible Sessions, a matrimony discovery feature, profile-sharing, and a review system. Specific features may be added, modified, or withdrawn without prior notice.

The Platform is a technology intermediary. Sessions and Bible Sessions are person-to-person services delivered by independent Speakers. GospelVox is not a provider of religious counsel, psychological therapy, legal advice, or medical advice, and does not employ Speakers as agents or employees.

5. Speaker Verification & Onboarding

5.1 Speakers must complete a multi-step registration submitting:

5.2 Registration is reviewed by our team. Submission does not guarantee approval. We may reject, request additional information, suspend, or terminate any Speaker account at our sole discretion, including (without limitation) where we have reason to believe the information provided is false, the Speaker's conduct violates these Terms, or where required by law.

5.3 Speakers must pay a one-time activation fee of ₹500 before they can receive paid Sessions on the Platform. The activation fee is non-refundable once paid, except where required by applicable law. The applicable activation-fee amount is also shown to the Speaker in the in-app activation screen immediately before payment.

5.4 Speakers must keep their ID Proof, Certificate, and bank details current. We may temporarily disable Speakers whose documents have expired or become inconsistent.

5.5 Verified badge. A "verified" indicator on a Speaker's profile means we have reviewed the submitted ID and ordination/credential documents and that the documents appeared authentic at the time of review. It is not an endorsement of the Speaker's theological positions, counsel, or suitability for any User's specific needs, and is not a substitute for the User's own due diligence.

6. Coins, Pricing & Payments

6.1 Nature of Coins. Coins are an in-Platform unit of credit used to access paid Sessions and other paid features. Coins are not legal tender, are not a payment instrument, do not bear interest, and cannot be sold, transferred between accounts, or exchanged for cash by Users.

6.2 Purchasing Coins. Users may purchase Coin packs at the prevailing prices shown in the app. Prices are inclusive of applicable taxes unless stated otherwise.

6.3 Payment processor. All in-app purchases — Coin packs, the Speaker activation fee, and paid Bible Sessions — are processed by the operator of the app store you installed GospelVox from. We never receive or store your card, UPI, net-banking, or other payment credentials.

6.4 Geographic availability of paid features. Paid features are available to Users in the countries where the GospelVox app is distributed and where the relevant store's billing system — Google Play billing on Android, Apple In-App Purchase on iOS — supports purchases. Where available, prices are shown in your local currency. Users in regions where in-app purchases are not supported may access only the free portions of the Platform.

6.5 Promotional offers. From time to time we may offer promotional Coin packs or discounts, subject to the terms shown at the point of purchase. Where a promotional offer is limited (for example, to first-time buyers or to one redemption per User), that limit will be stated at the point of purchase.

6.6 Coin spend. Coins are deducted from the User's Wallet when a Session begins and, for time-billed Sessions, periodically during the Session. Indicative Coin cost per minute is shown in the Speaker's profile prior to starting a Session.

6.7 Coin expiry. Purchased Coins do not expire while your account remains active. Coins are forfeited if your account is closed (by you or by us for cause) or has been inactive for 24 months, in each case subject to applicable law.

6.8 Pricing changes. We may change Coin pack pricing, Session rates, and promotional terms at any time. Changes apply prospectively; Coins you have already purchased are not affected by later price changes.

6.9 Invoices. Purchases are made through Google Play on Android and the Apple App Store on iOS. The relevant store operator — Google or Apple — issues the payment receipt for each transaction and, where applicable, collects and remits any applicable taxes as the marketplace operator. Where we are additionally required to issue an invoice, we will make it available in your account.

7. Sessions — Conduct and Limits

7.1 Voice Sessions use the real-time communication infrastructure of Agora Lab, Inc. ("Agora"). Voice traffic is encrypted in transit. We do not record the audio of voice Sessions unless we specifically tell you in advance and obtain your consent.

7.2 Chat Sessions are stored on our servers so that you and the Speaker can refer back to the conversation. Both parties can see the full chat history of a Session.

7.3 Session etiquette. You must treat the other party with respect. The following are prohibited during any Session:

7.4 Right to terminate a Session. Either party may end a Session at any time. We may interrupt or terminate a Session if we detect abuse, fraud, or a violation of these Terms.

7.5 Network / device issues. Sessions depend on your network and device. We are not responsible for dropped Sessions caused by your connectivity, device permissions (microphone, notifications, etc.), or third-party infrastructure outages.

8. Speaker Earnings & Withdrawals

8.1 Earnings. Speakers earn Coins for paid Sessions and Bible Sessions completed through the Platform, net of the Platform's service fee ("Commission") of 50% of the gross Session value. Commission rates may be revised on prior notice in the app.

8.2 Conversion. Earned Coins are converted to INR at the rate of 1 Coin = ₹1 for withdrawal purposes. The conversion rate may be revised on prior notice in the app and applies to the balance held at the time of conversion.

8.3 Withdrawal. Speakers may request withdrawal of their INR-equivalent balance to their saved bank account or UPI ID, subject to:

8.4 Settlement SLA. Approved withdrawals are remitted to the Speaker's bank/UPI within 5–7 business days of request, excluding delays caused by the banking network or by verification queries.

8.5 Holds, reversals, and clawbacks. We may place a hold on, deduct from, or reverse Speaker earnings if we determine that the underlying Session was fraudulent, was subject to a chargeback, was in breach of these Terms, or where required by law or banking regulators.

8.6 Taxes; TDS certificates. Speakers are independent service providers and are solely responsible for their own income tax and other tax filings on amounts earned. Where required by law (e.g., TDS under Section 194-O of the Income-Tax Act, 1961), we may withhold or deduct tax at source from withdrawals and remit it to the relevant authority on the Speaker's behalf. Where TDS is withheld, we will issue the corresponding tax-deduction certificate (Form 16A) on a quarterly basis in accordance with the Income-Tax Rules.

8.7 Independent contractor. Nothing in these Terms creates an employment, agency, joint-venture, or partnership relationship between GospelVox and any Speaker.

9. Refunds, Cancellations & Chargebacks

Refund and cancellation rules are set out in the separate Refund Policy, which forms part of these Terms. In summary:

10. Reviews, Ratings & User-Generated Content

10.1 You may post reviews and ratings of Speakers and submit profile information and other Content. You retain ownership of your Content; by posting it you grant us a worldwide, royalty-free, non-exclusive, sub-licensable licence to host, display, distribute, and use your Content for the purpose of operating, improving, and promoting the Platform.

10.2 Prohibited Content. You must not post Content that is:

10.3 Reporting & takedown. Any User or Speaker can report Content that violates these Terms from within the app. We aim to review reported Content and remove violating Content within 24 hours of a substantiated report, consistent with App Store Guideline 1.2 and Play Store policy.

10.4 Blocking. Users and Speakers can block any other party from contacting them through the in-app block control. Blocked parties cannot initiate new Sessions or send messages.

10.5 No obligation to monitor. We are under no general obligation to monitor Content. We may, but are not required to, review, edit, or remove Content at our discretion.

10.6 Intellectual-property takedown. If you believe Content on the Platform infringes your copyright, trademark, or other intellectual-property right, send a notice to support@gospelvox.com including (a) identification of the protected work, (b) identification of the allegedly infringing Content with enough detail to locate it, (c) your contact details, (d) a statement of good-faith belief that the use is not authorised, and (e) a statement, under penalty of perjury, that the notice is accurate and that you are authorised to act on the right-holder's behalf. We may remove the Content and notify the poster pending resolution.

11. Matrimony Feature

11.1 The matrimony discovery feature, where offered, is intended to help Users explore matrimonial connections within the Christian community. Profiles in this feature are submitted voluntarily by Users.

11.2 Users participating in matrimony must be of legal marriageable age under their applicable law. False statements about marital status, age, gender, or religious denomination are a material breach of these Terms.

11.3 We do not verify the identity, background, or representations of matrimony participants beyond standard account verification. Users are solely responsible for their own due diligence before meeting, sharing information with, or transacting with any other matrimony participant.

12. Anti-Circumvention

12.1 Users and Speakers introduced through the Platform must not, during the relationship that began on the Platform and for a period of 12 months after the last paid Session between them:

12.2 Breach of this Section is a material breach of these Terms and may result in: forfeiture of Coins or Speaker earnings, suspension or termination of the offending account, and recovery from the offender of the Commission we would have earned on the bypassed transaction, plus reasonable enforcement costs.

13. Prohibited Uses (Platform-Wide)

You must not, and must not attempt to:

14. Important Disclaimers — Not a Substitute for Professional Help

The Platform offers spiritual consultation and prayer support delivered by independent Speakers. It is not a substitute for emergency, medical, mental-health, psychiatric, legal, or financial services.

If you are experiencing a medical emergency, suicidal thoughts, or are in danger, please contact your local emergency services immediately. In India, you can call:

You acknowledge that Speakers are not licensed medical, mental-health, psychiatric, or legal professionals (unless they themselves disclose such qualifications), and that any guidance you receive through a Session is offered in a spiritual / pastoral capacity only.

15. Intellectual Property

15.1 The Platform, including its software, design, brand, logos, and all related content created by us, is owned by or licensed to GospelVox and is protected by copyright, trademark, and other intellectual property laws.

15.2 We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Platform for the purpose described in these Terms.

15.3 No rights are granted to you by implication, estoppel, or otherwise except as expressly set out in these Terms.

16. Third-Party Services

The Platform integrates with the following third-party services, each of which has its own terms and privacy policy that govern their respective use:

Your use of these third-party services in connection with the Platform is subject to the relevant third party's terms. We are not responsible for the performance, availability, security, or content of third-party services.

17. Apple App Store Additional Terms (iOS users)

If you obtained the GospelVox app from Apple's App Store, you acknowledge and agree that:

18. Suspension & Termination

18.1 By you. You may stop using the Platform and delete your account at any time using the in-app account deletion flow (Settings → Account → Delete Account) or by emailing support@gospelvox.com.

18.2 By us. We may suspend or terminate your account (with or without notice) if we believe you have breached these Terms, used the Platform fraudulently or unlawfully, posed a risk to other users or to our service, or where required by law.

18.3 Appeal. If your account has been suspended or terminated, you may appeal by emailing support@gospelvox.com within 30 days of the action. We will review the appeal and respond within 15 business days. The Grievance Officer (Section 23) is available for further escalation.

18.4 Effect of termination. On termination: (a) your right to use the Platform ends; (b) unused Coins are forfeited unless required otherwise by law; (c) Speakers may request withdrawal of any verified INR-equivalent earnings net of any holds, deductions, or clawbacks; (d) Sections that by their nature should survive termination (e.g., disclaimers, limitations of liability, indemnity, anti-circumvention, governing law, grievance officer) will continue to apply.

19. Limitation of Liability

19.1 To the maximum extent permitted by law, in no event will GospelVox, its affiliates, officers, employees, agents, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, data, goodwill, or anticipated savings, arising out of or in connection with the Platform or these Terms.

19.2 Our total aggregate liability to you for any and all claims arising out of or relating to the Platform or these Terms will not exceed the greater of (a) the amount you paid to us in the 6 months preceding the event giving rise to the claim, or (b) ₹5,000.

19.3 Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, gross negligence, or death or personal injury caused by negligence.

20. Indemnity

You agree to indemnify and hold harmless GospelVox, its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to (a) your use of the Platform, (b) your Content, (c) your breach of these Terms or any applicable law, or (d) your violation of any third party's rights.

21. Force Majeure

We will not be liable for any failure or delay in performance caused by events beyond our reasonable control, including natural disasters, pandemics, war, terrorism, civil unrest, government action, internet outages, telecommunications failures, third-party-service outages (including Firebase, Google Play, the Apple App Store, Agora), or cyber-attacks.

22. Governing Law & Dispute Resolution

22.1 Governing law. These Terms are governed by the laws of India, without regard to its conflict-of-laws principles.

22.2 Good-faith resolution. Before initiating any formal proceedings, the parties will attempt to resolve any dispute in good faith by writing to the Grievance Officer (Section 23).

22.3 Arbitration. If a dispute is not resolved within 30 days of the written notice, it shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator appointed by mutual agreement, the seat and venue of arbitration shall be Kochi, Kerala, India, the language shall be English, and the award shall be final and binding.

22.4 Courts. Subject to the arbitration clause above, courts at Kochi, Kerala shall have exclusive jurisdiction.

22.5 Consumers. If you are a "consumer" under the Consumer Protection Act, 2019, nothing in this section deprives you of your right to approach the consumer fora having jurisdiction.

23. Grievance Officer (India)

In accordance with the Information Technology Act, 2000 and the rules made thereunder, including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Grievance Officer for the Platform is:

The Grievance Officer will:

24. Compliance & Regulatory Notices

24.1 IT Act, 2000. These Terms, the Privacy Policy, and the rules and policies referenced in the app constitute an "electronic record" under the Information Technology Act, 2000 and the rules made thereunder. No physical or digital signature is required.

24.2 Intermediary status. The Platform is an "intermediary" under Section 2(1)(w) of the Information Technology Act, 2000, and these Terms publish the rules, regulations, privacy policy, and user agreement required under Rule 3(1)(a) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

24.3 E-Commerce Rules, 2020. GospelVox is an "e-commerce entity" under the Consumer Protection (E-Commerce) Rules, 2020. Disclosures required by Rule 5 (legal name, principal geographic address, customer-care contact, total price breakdown, applicable taxes, governing law) are set out in these Terms (Sections 6, 9, 22, 23) and the Refund Policy.

24.4 Government / law-enforcement requests. We will cooperate with lawful requests from courts, regulators, and law-enforcement agencies in accordance with applicable law.

25. Changes to These Terms

We may revise these Terms at any time. The "Last Updated" date at the top will reflect the latest version. For material changes we will give at least 30 days' notice through the app or by email before the changes take effect. Your continued use of the Platform after the changes take effect constitutes your acceptance of the revised Terms.

26. Miscellaneous

26.1 Entire agreement. These Terms, together with the Privacy Policy, Refund Policy, and any policies or rules referenced in the app, constitute the entire agreement between you and us in relation to the Platform.

26.2 Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

26.3 No waiver. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.

26.4 Assignment. You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, sale of assets, or by operation of law.

26.5 Notices. We may give you notices through the app, by email to the address associated with your account, or by any other means permitted by law.

27. Contact