GospelVox

Help & Support

If you can't find an answer below, contact our team — details at the bottom.

Account

How do I create an account?

Open the GospelVox app and sign in with Google (Android & iOS) or Apple (iOS). Your account is created the first time you sign in.

How do I delete my account?

Open the app and go to Settings → Account → Delete Account. See our Account Deletion page for the full process and what happens to your data.

I can't sign in.

Check your internet connection, then try signing out of Google or Apple on the device and signing back in. If the problem continues, email support@gospelvox.com with a screenshot.

Coins & Payments

How do Coins work?

Coins are the in-app credit used to pay for Sessions and Bible Sessions with Speakers. You buy a Coin pack from the Wallet screen through your app store's billing system — Google Play billing on Android, or Apple's In-App Purchase on iOS — using the payment methods saved to that store account. Coins are credited to your Wallet immediately on successful payment.

I was charged but didn't receive Coins.

Wait up to 24 hours — sometimes the payment confirmation is delayed. If Coins still haven't arrived, email support@gospelvox.com with your order reference — your Google Play order ID on Android (visible in your Google Play purchase-confirmation email), or your Apple receipt / order ID on iOS. We'll credit the Coins within 5 business days, or help you get your money back. See the Refund Policy.

Can I get a refund on Coins I haven't used?

Coins are credited immediately and are non-refundable as a rule. Refunds are issued for failed payments, failed Sessions, or payment errors — full details on the Refund Policy page.

Who issues the refund depends on your device. On Android we can initiate a refund through Google Play. On iOS, Apple issues all refunds and only Apple can approve them — request one at reportaproblem.apple.com. We can't issue or override an Apple refund, but we will supply Session records or confirm a technical fault to support your claim.

In which countries can I purchase Coins?

Coin purchases are available wherever the GospelVox app is sold and the relevant store's billing system supports purchases — Google Play billing on Android, Apple In-App Purchase on iOS. Prices are shown in your local currency where the store supports it.

Sessions

How do I start a Session with a Speaker?

Open the home tab, choose a Speaker, and tap Chat or Voice. Coins are billed as the Session runs. Make sure you have notifications and microphone permission turned on for voice Sessions.

The Speaker didn't respond / the Session dropped.

If a Session never connected or dropped because of a Platform fault, Coins are refunded to your Wallet automatically within 24–72 hours. If you don't see the refund, tap Report an issue on the Session summary screen.

Are Sessions recorded?

Voice Sessions are not recorded. Chat Sessions are stored so both parties can refer back to the conversation. See the Privacy Policy for full details.

Speakers (Priests)

How do I become a Speaker?

Open the app and choose the Speaker / Priest role at sign-up. Complete the 3-step registration (personal details, ministry information, ID and ordination certificate), pay the one-time activation fee, and wait for approval.

When will I be paid?

Earnings appear in your Wallet after every completed Session. You can request a withdrawal once you reach the minimum threshold; settlement is typically 5–7 business days from request, subject to KYC and anti-fraud checks. See the Terms Section 8 and the Refund Policy Section 7.

Why was my application rejected?

We may reject applications where ID or ordination documents cannot be verified, where details appear inconsistent, or where the role isn't a fit. You'll see a reason in the in-app rejection screen and can re-apply with corrected information.

Privacy & Safety

How do I report a Speaker?

During any chat or voice session, open the three-dot (⋮) menu at the top of the screen and tap Report. Choose a reason — including a dedicated Child safety concern option — add any details, and submit. Reports are reviewed and acted on within 24 hours where the content is unlawful or grossly objectionable, in line with Play Store policy.

How do I block someone?

Tap Block from the three-dot (⋮) menu during a session, or from the Speaker's profile. A blocked Speaker disappears from your feed, and you can't start a new Session with them — and because messages and calls only happen inside a Session, they can't reach you outside one. If you block during an active Session, you can end it right away from the session screen. You can unblock later from your settings.

Is GospelVox a substitute for therapy or medical care?

No. Speakers provide spiritual / pastoral guidance only. If you're experiencing a medical emergency, suicidal thoughts, or are in immediate danger, please contact your local emergency services. In India: 112 (emergency), 9152987821 (iCall mental-health helpline), 1860-2662-345 (Vandrevala Foundation).

Contact us

We acknowledge support and grievance requests within 48 hours and aim to resolve them within 15 calendar days.